Article 

Billington, Corey A., Davidson, Rhoda,  Want to improve your below-average business processes? - innovate don't invent
Perspectives for managers , 2008, 4 p.
The CXO reads through the dismal results from the customer satisfaction survey. Another indication that his department is performing below average. Why can they not improve? He is working night and day to fix the problems, but is department is still spending way too much money and his customers are still deeply unhappy. The CXO knows that his business processes badly need to be fixed but with all this constant fire fighting there is just no time or money to get the job done. How can he improve
his department's business processes quickly and cheaply?
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ISBN :
Keywords : MANAGEMENT, CHIEF EXECUTIVE OFFICERS, INNOVATION
Language : English
Storage : Library, Online
Issue : no. 159, July 2008

Status : available